Cognitive Technologies

Change Management for New Training Processes and System

Goal

Improve the rollout and acceptance of the new training processes and tool suite throughout a large government agency with global reach.

Challenges

• Client team had no previous experience with change/transition management

• Previous projects had encountered roadblocks when the workforce failed to adopt the change; recognizing that the agency leader rotated every 18 months, some chose to wait out the change.

Solution

Cognitive's approach was to:

• Customize the EASE transition management methodology for the agency's culture
• Prepare training materials to train the implementation team in the EASE methodology
• Deliver training in the EASE methodology
• Facilitate the agency's development of the vision and reason for making the change, stakeholder analysis, issues and risks, risk management plan, communication plan, motivation plan, and definition of the individual change management teams
• Manage the agency's implementation of EASE to improve rollout success.

Cognitive Value Added

Cognitive Technologies provided a senior strategic consultant with expertise to drive the change management plan inside the agency:

• Experienced in organizational culture and change management
• Proven facilitation skills
• Ability to move agency leaders and implementation team members forward and hold them accountable.