This course is intended for managers of performance, business analysts, and
instructional designers who want to learn a focused methodology and set of
tools for analyzing and improving workplace performance. During the 3-day
course participants will learn to analyze human performance using Performance
DNA, develop a project definition and foundation, identify key performers,
elicit organizational strategy, identify key processes and tasks, assess
influences on performance, and develop recommendations for improvement.
The workshop format is lecture with real-world examples and includes extensive
interactive exercises and case study activities to enhance understanding,
learning, and on-the-job application.
The instructor is an expert with deep knowledge and experience in the
analysis and improvement of human performance, with credentials similar
to Dr. Karen McGraw. Each participant also receives a supporting notebook
with tips, exercises and references.
For maximum learning, class size is generally 12 or less.
Key topics for this 3-day workshop include:
- Concepts and principles for the analysis of human performance
- Introduction to the Performance DNA methodology
- Finding key performers to move the bell curve forward
- Goals and techniques for the organizational performance analysis phase
- Interviewing techniques
- Identifying and clarifying outcomes
- Documenting the performance gap
- Goals and techniques for the key performer analysis phase
- Getting processes and tasks analysis right
- Identifying process improvements
- Aggregating work processes and tasks across performers
- Goals and techniques for the influence analysis phase
- Formulating hypotheses
- Testing hypotheses with influence analysis tools
- Organizing and mapping findings
- Making performance improvement recommendations
- Finalizing the report
- Project close-out
Contact us for more information about this workshop or to schedule it at your site.