White Papers

What Project DNA Are You Replicating
This paper extends the concept of organizational DNA to large projects and illustrates how you can optimize your project DNA to improve your chances of project success.

Cost-Benefit Considerations for Performance Support Systems
This paper presents "performance support" as a viable solution when implementing large or complex systems that will have a large number of users. First, some back-ground on performance support is presented. Next, a method for estimating and comparing overall costs and benefits is detailed. The paper concludes with a summary that proposes a cost-benefit approach analyzing performance support efficacy.

10 Questions Executives Should Ask About Content Management
Content management is a complicated field because it involves cultural, people, leadership, and technological issues. To help executives "get started," we have compiled a list of ten key questions executive teams need to address to help them define their strategy and determine initial content management projects.

How to Develop a Comprehensive e-Learning Strategy
Suggests a comprehensive architecture you can use to guide your e-Learning strategy.

Guidelines for Successful Competency Modeling Initiatives
Research-based principles for successful competency modeling.

Competence, Performance, and Competency Models
Presents an overview of how competencies can be used to drive performance, criteria for good competency models, and an approach to competency modeling that avoids typical problems.

The Top 5 Reasons to Have a Comprehensive Change Management Plan for Your eLearning Initiative
A short, humorous look at why firms should carefully manage change resulting from eLearning.

Staffing Projects For Success: Back To The Basics
Presents 4 key qualities for staffing successful project teams.

Make "Knowledge Nuggets" A Part of Your e-Learning Solution
Introduces critical concepts for and presents information to assist in incorporating knowledge into e-Learning solutions.

Picking The Good Ones: Project Selection For Executives
Suggests a set of key guidelines for decision makers to use as they select projects that will have greatest likelihood for success.

The Performance-Centered Design & Development Methodology
Presents an approach to improve software usability through performance-centered design and development activities.

Managing Competencies to Produce Business Results
Outlines a competency management strategy that ties learning to business results.

A Difference in Perspectives: Subject Matter vs. Performance-based Training
Presents a comparison of the subject matter training with performance-based training design and development.

"There is nothing so easy to learn as experience & nothing so hard to apply." Josh Billings