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Are you aware of how a process that is critical to a component of organizational success really works? Are your processes ad hoc, or highly dependent on a few people who know what to do? Or have they been documented so long ago that they are now gathering dust on a shelf? Cognitive Technologies can help you:

  • Develop new business processes to standardize how things need to be done
  • Document informal business processes, working with the key performers who know what to do and when to do it
  • Define critical success factors and test points for each process to help you manage its completion
  • Define metrics to enable you to establish a process baseline and measure business process performance.

We use interviews and a visual methodology and database structure to capture and represent key business process components:

  • Capturing business process name, goal or end state
  • Documenting inputs required and outputs produced
  • Documenting the frequency with which the process occurs and its critical success factors
  • Documenting the activities performed within the process
  • Identifying tools/technologies used to complete the process
  • Documenting the actor/user of the process, as well as the recipient of process output
  • Identifying metrics for measurement of process success
  • Developing a plan of action to implement the new process.

Contact Cognitive Technologies' business process development and implementation specialists to improve the ROI and positive impact of your processes.