Do you need to improve the mechanisms by which your organization stores information, to
enable better collaboration? How much time do your knowledge workers or project team members
spend searching for information they need, but can't find?
Research suggests that the average person spends 20-30 minutes a day searching for information
that they need to do their job. Multiply this by the number of people in your organization,
and then by their hourly costs. Not only does the lack of easy access to information have hard
costs, but it also has opportunity costs. What other constructive activities could your specialists
and project team members be doing with that time?
Cognitive Technologies has developed collaborative portals and knowledge management systems for
commercial and government organizations of all sizes. We are certified in the tools used and we
understand how to design collaborative portals to make them easier to use and implement across
the organization. As a part of this service, we perform activities such as:
- Analyze the users of the portal or knowledge management system to understand defining characteristics
- Elicit the primary work processes and tasks they perform
- Conduct an information analysis to document the types of information they use and produce, how often it is changed, who changes it, etc.
- Capture examples of the templates and work tools that should be shared
- Conduct configuration planning sessions to tailor the processes and components of the tool to accurately reflect customer and user requirements
- Build prototypes and model processes
- Construct and implement portal tools and processes, using a phased approach
- Pilot with a small group to ensure usability.
If you need to improve collaboration and access to information across your organization,
contact Cognitive Technologies' knowledge management and portal tool experts to get started.