Design the right intervention to improve performance. Our human performance consultants use the Performance DNA methodology to interview key performers and stakeholders. We conduct analyses to identify the major outcomes produced by a job role, critical work processes and tasks, positive impacts on performance, performance problems and why they occur, and the impact of the problems on business results. Our report and presentation includes detailed findings, as well as opportunities for improvement that may include: better hiring, improved development opportunities, better access to technology/tools and information, changes in organizational or individual work processes, work environment improvement, better management support, and motivational/incentive issues.

Get the right people with the right skills in the right positions. Our human performance specialists guide you in defining the competency management strategy that is right for your culture, organizational structure, outcomes, and skill sets. We can manage the integration of competency management and learning management systems. Or we can construct performance-centered competency models for you by analyzing key performers and documenting the outcomes they produce and the behaviors and skills required to do so. To help you achieve organization buy-in of competency management, we can facilitate executive steering committees and develop a plan for integration and widespread use.

Get the results desired from key performers using outcome-based job descriptions, competency models, interview guides, and organizational support. Our performance specialists review current components of your performance management system and use the Performance DNA method-ology to understand factors that are critical for success in the target job roles. We use the resulting data to craft job-targeted descriptions, usable competency models, performance-focused interview/hiring guides, and suggestions for organizational support that will improve hiring, retention, and performance for critical job roles.

Frustrated with subject matter training that produces knowledge, but can’t easily be applied to the job? Construct curricula that produce desired performance results for jobs ranging from entry level to the executive level. Our professionals document long-term aims, explicit outcome-based goal statements, and define measurable objectives, top-level design, and exer-cises to lay the groundwork for an effective performance-based curriculum. We can also assist you in converting and re-purposing existing training material for alternate delivery options or to improve time-to-competence.

Provide online support tools or print-based job aids to eliminate barriers and improve the performance of key positions. Our performance consult-ants analyze job performance, identify barriers and needs, and suggest opportunities to improve results with performance support tools and job aids. We use our Performance DNA methodology to define requirements and identify the most appropriate delivery/design approach. Then we create easy-to-use printed job aids and performance support tools such as coaches, wizards, and text tips that guide users through complex tasks.

Maximize the success of system implementations by redesigning workflows and processes to support new functionality. Our analysts have extensive experience comparing functional specifications and requirements for new systems with existing workflows and processes to identify those that require re-design. We facilitate working sessions with stakeholders to create new workflows and processes. We use accepted process re-design techniques to elicit and document suggested changes in formats that can be used to gain stakeholder buy-in and support.

The digital age has created a greater wealth of content than ever before, existing in forms including web pages, documents, spreadsheets, presentations, email, and multimedia. The explosion of this content can be complex and difficult to manage. Using proven technologies and tools, along with our knowledge of how people access and use information, our consultants can design and implement the right content management solution for your organization. We can guide your team in creating explicit policies on the use of intellectual assets, institute feedback mechanisms to continually improve knowledge used, and develop metrics to evaluate intellectual capital.

Protect your new project from organizational “antibodies” and lack of support. To guide the implementation of your new technology application, we work with your executives and key stakeholders to develop a plan that will enable your organization to gain stakeholder buy-in, define communications needs, identify techniques to maintain and support user involvement, document success criteria, and identify and manage barriers. Or, our strategic consultants can facilitate the entire change management process for you.